THE DIFFICULT CLIENT

BY BANKRUPTCY ATTORNEY

We have all had to deal with that difficult client who does not return your phone calls, will not provide you information or documents, does not show up to meetings. These type of clients make our jobs a lot harder and more frustrating. If only these clients could realize that they are hurting their own case by acting this way.

Here are some ways you can protect yourself:

1. If you can collect a substantial retainer upfront. These kind of clients wont return your phone calls under certain circumstances, let alone if they owe you money.
2. When they are setting the appointment ask for as many documents, things you feel will be necessary for that type of case. Typically flakes will come to the appointment unprepared and unwilling to fill out any forms. This is  a red flag that they are lying or have someone to hide.
3. Be thorough with the questions you ask them during the initial meeting. If they do retain you go over some of these questions to see if their story changes.
4. They fail to return important phone calls and or emails concerning their case. When a client is playing disappearing acts that either means they are not serious about their case or they are lying about something.
5. When the client does call or email its for unrelated matters and at awkward times. This type of client expects you to solve all of their problems even the ones outside of the scope. They are expecting something that is truly unrealistic and do not ever feel that you will be able to fully take care of their case in the "best way."

 Keep your eyes and ears open. Learn from experience and spot those difficult clients from afar so that you can keep them away and stop them from wasting your time. Good Luck SOLO on your journey.