How to minimize Cancellations

Taken from ehow

Posted by Charlotte Attorney

1.
Step 1

Create a policy. Establishing a cancellation policy and making it known to patients will lead to fewer cancellations. Making patients aware of the policy, especially new patients, is an important part in minimizing cancellations, according to Dental-tribune.com. Appointments should include the complete date, the starting time, and the length of the appointment.
2.
Step 2

Schedule a realistic and feasible number of appointments. Overbooking results from cancellations and patients who do not show up. Although a patient may need several follow-up procedures and appointments, don't book them all at the same time.
3.
Step 3

Confirm appointments at least 48 hours before the scheduled time. Confirmation calls are necessary to minimize the number of cancellations. Speaking directly to a patient is best so that messages are not missed. Alternate ways of reaching the patient are also a good way to minimize cancellations. Emails, texts, and reminder appointment postcards can also be sent to ensure that the patient has not forgotten the appointment date and time.
4.
Step 4

Incorporate a scheduling system that is computerized. A computerized system can help fill cancellations quickly, as well as help keep track of the entire schedule. Computer scheduling programs can include lists of patients that can come in sooner, and can find patients to fill gaps in the schedule. These programs also allow printing of the schedule for each room.
5.
Step 5

Fill in cancellations quickly. If a patient cancels in advance, the spot should be filled quickly so it is not forgotten about. Computer systems help with completing this. Calls should be made to patients that can possibly make the cancellation time.


Read more: How to Minimize Cancellations in the Dental Office | eHow.com http://www.ehow.com/how_5514303_minimize-cancellations-dental-office.html#ixzz0rUxJOcUc