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1. In the initial consultation set down the rules with the client, on expectations, and ground rules.
2. Make sure your client agreement outlines how payment will be accepted and your right to withdraw if you haven't received payment, if the client does an action to hinder and delay their case, if client harasses you, ect.
3. Let the client know your boundaries, i.e. office is open mon-fri from 9 am - 5pm. This kind of gives them an idea that they will most likely not reach you on a sunday.
4. Be careful what clients you give email access to. Most of my clients have been great with it, but some clients may abuse this access and email you constantly and that becomes a hindrance.
5. Document all communications with client, including, letters, phone calls. Be careful the information you place in them because a nasty client may use this information in a complaint down the line.
6. If you are noticing a problem with a client do not ignore it. Consult with your bar handbook and find out what are your remedies. Also look at your client agreement. If the action is covered in your agreement, you may have a valid point to withdraw.
7. Always get at least 50% up front before commencing services. This will avoid delays in gathering or preparing for the client's case.
8. In addition, consult with your colleagues on rates and on how to deal with such clients.
9. Stand your ground and be firm. If you let your client's irrational behavior slide, in the end you will be suffering the most.
10. In the end if its too much to deal with, plainly withdraw by giving your client, the court if necessary notice.
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